Dear Customers!
I am writing to sincerely apologize for the duplicate invoices recently sent to you.
We take full responsibility for this billing error and understand the frustration and inconvenience it may have caused you and your accounts payable team.
The duplicate invoice was generated due to an issue with the web hosting billing management system software's cron job, where it runs more than once and creates extra invoices. This is an internal mistake on our part, not yours.
We have taken the following steps to rectify the situation:
If you received duplicate invoice, please submit a support ticket
so that we can ensure the payment is correctly allocated and a refund/credit note is processed if necessary.
We are implementing additional quality control measures within our invoicing process to ensure this does not happen again in the future. Thank you for your understanding and patience. We value your business and are committed to ensuring our billing is accurate and reliable.
If you have any further questions or wish to discuss this matter further, please do not hesitate to reach out to me directly.
Best regards,
GreenHost247 Team
Wednesday, November 19, 2025
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